Customer Service


“Thank You” – It’s Just Good Manners

As a busy person it’s so easy to get caught up in our day-to-day business in chasing our tail that we forget to maintain, practice and employ the simple basics of life and human interaction that are so fundamentally important to each and every one of us. The simple task […]

news-and-views

Corporate Gift

Corporate Gifting: ‘Speculate to Accumulate’

Good news: It’s not all doom and gloom as we enter into the double dip recession. Despite our common concerns that marketing and entertainment budgets are the first to be cut in challenging times, research has highlighted that 75% of businesses are shunning the economic downturn by increasing their corporate […]


I wanted to say a big thank-you to you and the guys at Happysmile for turning around so quickly my recent order for branded golf balls.

I’m delighted with the print quality, especially when comparing this to previous golf balls I procured online.

Thanks to your quick service, it allowed me include them in a goodie bag handed to clients at our Client Golf day – this helped make it a huge success.

Mega Pic

uneven-scales

Price vs. Value: Today’s Business Paradigm

“ Is this your best price? ”  “ Can you Sharpen your pencil? ”  “ We have to get three quotes and will go on the best price…? ” These are remarks that we hear increasingly on a daily basis. We fully appreciate that today’s business landscape is a very […]


Top Tip #3

Customer Service:

People don’t purposely attempt to get it wrong, therefore when mistakes happen, which will inevitably happen from time to time in any organisation.

How you resolve the problem and the learning’s you take from the experience will be how you are measured.

Your most unhappy customers are your greatest source of learning. – Bill Gates

Top-Tip-Icon